Reservationist candidate requirement

Previous experience in a host or front-of-house role within a quality-focused, high-volume restaurant or hospitality environment
Strong organisational skills and ability to manage reservations, guest flow, and seating plans efficiently
Confident in greeting guests warmly, managing waitlists, and ensuring a smooth and welcoming arrival experience
Skilled in handling phone and email reservations, confirming bookings, and managing special requests accurately
Excellent communication skills and able to coordinate seamlessly with the floor, bar, and kitchen teams
Committed to delivering professional, friendly, and attentive service at all times
Ability to remain calm and proactive under pressure, especially during peak service periods
Strong attention to detail when managing guest information and ensuring accurate updates in the booking system
Knowledge of basic food and beverage offerings to assist guests with queries and recommendations
Comfortable with using reservation and POS systems; quick to learn new technology
Reliable, punctual, and a positive team player who contributes to a welcoming atmosphere
Understands and complies with all health & safety and guest service standards
Passionate about creating memorable guest experiences and maintaining high hospitality standards

As a Reservationist at KOL, we can offer you:

Work/life balance with a four-day working week
50% staff discount across all MJMK restaurants
Free staff meals while on shift.
Up to £500 team referral bonus.
Opportunity to develop your career with MJMK Restaurants
Enhanced maternity and paternity pay after your first year with us.
Extra day’s holiday every year you’re with us, up to 5 extra days
Employee Assistance Programe with Hospitality Action - Including:

-Mental health & well-being support, free advice and counselling
-Benefits Hub(Shopping Discounts)
-Wellbeing ( e-learning courses )
-Soundspace - Podcasts
-Nutrition - Recipes
-Wellbeing Series - Monthly Studio Content
-Fitness
-Digital Gym - Live and on-demand Gym Glasses, training plans
-BeCalm – Mindfulness, self-guided meditations

About KOL

At KOL, part of the MJMK group, we source and celebrate the finest expressions of British ingredients, championing wild food and seasonality to create dishes that reflect the bright, fresh flavours of Mexican cooking. The kitchen team is headed up by Chef Patron Santiago Lastra and was awarded a Michelin star in 2022, followed by being named in the World’s 50 Best.

Respect and understanding are central to our work. Before ingredients and dishes, we invest in the people and producers who trust us to represent their culture and traditions, and our team also reflects this. As KOL continues its success, we’re looking for a Sommelier to join the team, who will support the seamless running of the beverage programme by providing a highly efficient and effective service, ensuring standards are maintained.

About MJMK Restaurants

MJMK Restaurants own and operate a collection of award-winning restaurants. Founded in 2018 by lifelong friends Jake Kasumov and Marco Mendes, our journey began with Casa do Frango. In 2020, we partnered with chef patron Santiago Lastra to open KOL, a fine dining restaurant in Marylebone celebrating Mexican cuisine with British ingredients. KOL has since earned a Michelin Star, named as one the World’s 50 Best Restaurants.

2024 saw the launch of two new ventures: Fonda, a contemporary Mexican concept in Mayfair—our second collaboration with Santiago Lastra—and AngloThai in Marylebone, the debut restaurant from husband-and-wife team John and Desiree Chantarasak, blending Thai flavours with British ingredients. Within three months of opening, AngloThai earned a Michelin star.

At the 2025 National Restaurant Awards, AngloThai was named 'The Square Opening of the Year' and ranked 7th in the Top 100 list, followed by KOL at number 50. September, saw the opening of Luso, a contemporary Portuguese restaurant in Fitzrovia.