Guest Relations Manager NEW OPENING

MJMK Restaurants

LondonFrom £45KFull time

Guest Relations Manager FONDA

This year will see the launch of Fonda, an exciting, contemporary Mexican restaurant, years in the making from chef Santiago Lastra and MJMK Restaurants. Opening on Mayfair’s Heddon Street, Fonda will showcase regional Mexican cooking through Santiago’s unique lens, presented in an elegant, vibrant style, complemented by contemporary design.

In Mexico, a Fonda is a family-owned eatery, serving traditional dishes in an informal setting, each inspired by personal recipes from the generations that came before. Santiago Lastra’s Fonda builds on this concept to showcase recipes from across the country. Though seemingly simple, Fonda’s dishes will draw on the quality and provenance of ingredients, combined with innovative techniques to elicit the flavours of Mexico in a modern way. The warmth and genuine hospitality will be at the forefront of how we look after our team and guests, replicating Mexico’s traditional family run Fonda’s.

Fonda’s design is grounded in the warmth of rural Mexico and the vivid hues of its urban landscapes, conveying the colour, beauty, and evolution of the country’s artistic heritage.

At Fonda, our team’s welfare and happiness always comes first. We value the importance of work-life balance and here are some of the benefits and welfare that we offer to our team members:

  • From £45,000 salary package, dependent on your experience.
  • 25% staff discount across all MJMK restaurants.
  • Up to £500 team referral bonus.
  • Opportunity to develop your career with MJMK as we expand.
  • Investment in training and development with qualifications across Wine, H&S, Food Safety, and HR.
  • Family meal options every day as well as healthy drinks and snacks.
  • Mental health and well-being assistance with Hospitality Action who can offer free advice and counselling if you’re struggling at work or at home.
  • Christmas and New Year’s Day off, (we are closed 25th, 26th and 1st)
  • Enhanced maternity and paternity pay, after your first year with us.
  • An extra day’s holiday every year you’re with us.
  • An enhanced pension plan and the opportunity to take a sabbatical for a month, with two weeks paid by MJMK, after you’ve worked with us for 5 years.

A FONDA Guest Relations Manager is:

  • A hands-on, natural leader who can support the General Manager and curate the guest experience offering in the restaurant, leading the reservations team so they are operating in the best way possible to offer an excellent restaurant experience.
  • A strong communicator with all departments regarding to reservations ensuring all guests receive the best possible experience through genuine hospitality.
  • Able to work with integrity, generosity, and excellent attention to detail for people & product.
  • Passionate and knowledgeable about food, wine, and hospitality and able to exceed guests’ expectations.
  • A champion of our values and ethos, motivating the team to be always working to a ‘Best in Class’ level.
  • Confident in building new and nurturing established relationships with guests and stakeholders wishing to connect with Fonda and the brand.
  • Experienced in dealing with guest feedback and the relevant platforms.
  • Working closely with the General Manager to manage forecasting, covers, events and optimizing the restaurant capacity and experience.

We’d love to hear from you if you’re an experienced Guest Relations Manager and you’re up for a new challenge and opportunity