Guest Relations Manager

KOL

Seymour Street•Up to £50000 per annum, depending on experience•Full time

Guest Relations Manager Candidate Requirements

  • Experience in guest relations manager, front-of-house management, or hospitality leadership roles.
  • Previous experience in fine dining or Michelin-star establishments is highly desirable.
  • Familiarity with Mexican cuisine and culture to deliver authentic guest experiences is a plus
  • Exceptional interpersonal and communication skills – able to engage with high-profile guests and handle sensitive situations gracefully.
  • Strong problem-solving and conflict resolution abilities.
  • Organisational and multitasking skills to manage reservations, special requests, and VIP services.
  • Proficiency in reservation systems
  • Cultural sensitivity and ability to create a welcoming environment for diverse clientele.
  • Warm, approachable, and guest-focused mindset.
  • Impeccable grooming and professional demeanor.
  • Ability to remain calm under pressure and maintain Michelin-level service standards.
  • Flexible schedule, including evenings, weekends, and holidays


As a Guest Relations Manager at KOL, we can offer you:

  • Work/life balance with a four-day working week
  • 50% staff discount across all MJMK restaurants
  • Free staff meals while on shift.
  • Up to £500 team referral bonus.
  • Opportunity to develop your career with MJMK Restaurants
  • Enhanced maternity and paternity pay after your first year with us.
  • Extra day’s holiday every year you’re with us, up to 5 extra days
  • Employee Assistance Programe with Hospitality Action - Including:
  1. -Mental health & well-being support, free advice and counselling
  2. -Benefits Hub(Shopping Discounts)
  3. -Wellbeing ( e-learning courses )
  4. -Soundspace - Podcasts
  5. -Nutrition - Recipes
  6. -Wellbeing Series - Monthly Studio Content
  7. -Fitness
  8. -Digital Gym - Live and on-demand Gym Glasses, training plans
  9. -BeCalm – Mindfulness, self-guided meditations


About KOL


At KOL, part of the MJMK group, we source and celebrate the finest expressions of British ingredients, championing wild food and seasonality to create dishes that reflect the bright, fresh flavours of Mexican cooking. The kitchen team is headed up by Chef Patron Santiago Lastra and was awarded a Michelin star in 2022, followed by being named in the World’s 50 Best.


Respect and understanding are central to our work. Before ingredients and dishes, we invest in the people and producers who trust us to represent their culture and traditions, and our team also reflects this. As KOL continues its success, we’re looking for a Sommelier to join the team, who will support the seamless running of the beverage programme by providing a highly efficient and effective service, ensuring standards are maintained.


About MJMK Restaurants


MJMK Restaurants own and operate a collection of award-winning restaurants. Founded in 2018 by lifelong friends Jake Kasumov and Marco Mendes, our journey began with Casa do Frango. In 2020, we partnered with chef patron Santiago Lastra to open KOL, a fine dining restaurant in Marylebone celebrating Mexican cuisine with British ingredients. KOL has since earned a Michelin Star, named as one the World’s 50 Best Restaurants.


2024 saw the launch of two new ventures: Fonda, a contemporary Mexican concept in Mayfair—our second collaboration with Santiago Lastra—and AngloThai in Marylebone, the debut restaurant from husband-and-wife team John and Desiree Chantarasak, blending Thai flavours with British ingredients. Within three months of opening, AngloThai earned a Michelin star.


At the 2025 National Restaurant Awards, AngloThai was named 'The Square Opening of the Year' and ranked 7th in the Top 100 list, followed by KOL at number 50. September, saw the opening of Luso, a contemporary Portuguese restaurant in Fitzrovia.